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giftspecialists
Member
137 Posts |
 Posted - 09/19/2006 : 10:25:44 AM
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Hi Kevin,
In another topic, you mentioned that "For each subscription SKU you can also define when an invoice would be sent prior to the expiration of the subscription."
Can you explain how this works please?
Right now we have our monthly paid subscriptions set to "Bill each subscription shipment", and the prepaid subscriptions set at "Do not generate an invoce". However, I do not see any invoices being generated (and I don't think we need them), and I am not really sure what this is for or how it works. What would happen if I set all subscriptions to "Do not generate an invoice"?
As you know, I am looking for a way to notify our customers that thier subscription is ending and to upsell a renewal. Can this "invoice" also be an email that would tell our customer that their subscription is ending and that it is time to renew? Can I define/customize the email template that will be sent out, and will it be sent automatically as each subscription reaches its end?
Your thoughts...
Rick
www.GiftSpecialistsInc.com |
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giftspecialists
Member
137 Posts |
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giftspecialists
Member
137 Posts |
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kevin
Administrator
USA
2668 Posts |
Posted - 10/09/2006 : 11:13:50 AM
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Apologies on the delay here...
Three options exist for payment processing:
1) Do Not Generate an Invoice - This assumes that the subscription is a one time deal - not a renewable.
2) Bill Each Subscription Shipment - assumes you will bill the customer each time you ship to them
3) For Renewal... - assumes that you will send out an "invoice" to the customer showing that they owe for a renewal. In essence, as the shipment order is being generated, the system can include the Subscription SKU on the order showing the customer that they owe for another subscription. Should this order get "paid" or the customer place another order for the same subscription, the system will assume they are renewing against the invoice (depending on settings under "If customer places new order").
Kevin Smith
Stone Edge Technologies, Inc.
One Valley Square
Blue Bell, PA 19422
215-641-1837 x112
kevin@stoneedge.com |
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Subscription Renewals
